Privacy Policy

Introduction

AR Tax Pro ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Tax identification numbers (Social Insurance Number, Business Number)
• Financial information (income details, expenses, banking information)
• Employment information (employer details, employment income)
• Business information (business name, structure, revenue, expenses)
• Identification documents (driver's license, passport)
• Family information relevant to tax filing (spouse, dependents)

Technical Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use your personal information for the following purposes:

• Preparing and filing personal and corporate tax returns
• Providing bookkeeping and payroll services
• Communicating with you about our services
• Responding to CRA audits and inquiries on your behalf
• Processing payments for our services
• Complying with legal and regulatory obligations
• Improving our services and website functionality
• Sending service updates and important notices

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure, encrypted data transmission (SSL/TLS)
• Password-protected and encrypted file storage
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure physical storage of paper documents
• Employee confidentiality agreements and training

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Disclosure of Information

We may disclose your personal information to:

• Canada Revenue Agency (CRA): As required for tax filing and compliance purposes
• Service Providers: Third-party vendors who assist us in providing our services (e.g., cloud storage providers, payment processors) under strict confidentiality agreements
• Legal Authorities: When required by law, court order, or legal process
• Professional Advisors: Accountants, lawyers, or other professionals as necessary for your service requirements

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements:

• Tax records are retained for a minimum of 6 years as required by CRA regulations
• Payroll records are retained for 6 years as required by law
• Other business records are retained according to applicable legal requirements

Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw your consent for certain uses of your information (subject to legal or contractual restrictions)
• File a Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences.

We may use cookies for:

• Website functionality and user preferences
• Analytics to understand how visitors use our website
• Security purposes

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Office of the Privacy Commissioner of Canada

If you are not satisfied with our response to your privacy concerns, you may contact: